SHIPPING & RETURNS

Our Peek3D staff will do our utmost to get your order to you, as quickly and as smoothly as possible.

We proudly ship all orders from the US. Most orders are even hand packed and shipped right from our storefront in Fredericksburg, VA
 

Peek3D ships packages to all 50 states, PO Boxes, APO/FPO addresses 

Though we try to get orders out as quickly as possible, some orders may take 3-5 days to process before shipping. We ship Monday through Friday (excluding holidays).

 
You will receive tracking information via email when your order ships.
 
If your order requires additional shipping due to the size, destination etc. we will contact you directly with personalized shipping options. 
 
The risk of loss for all merchandise ordered on this website passes to you the buyer when the merchandise is delivered to our shipping carrier. In the unlikely event that your package is lost, stolen or damaged we are happy to provide the necessary documents needed to file a claim with the carrier. Once a Claim is filed the average wait time is 30 days. No refunds or replacement product will be issued until the claim is settled.  
 

Please triple-check your shipping address. We send your order to the exact address you provide and are not responsible for incorrect information.

 

Standard US Shipping

We use USPS, UPS and FedEx to ship our packages. We ship via the most cost effective method. If you require a specific service for delivery please contact us for assistance.

 

Our standard shipping typically takes about 5-7* business days. Our shipping times are always an estimate. Unfortunately, we cannot guarantee these time frames. Unforeseen events out of our control may lengthen the shipping time. 

 

Need your order right away? Expedited shipping options are available by request; just give us a call 540-898-2169 

Your order may arrive in multiple packages. 

 

Shipping Oversized Items

If you purchase an item that is of a larger size/weight it will incur additional shipping charges. This is often but not always listed in the items description. We will contact you with a personalized shipping quote that can be handled via phone or PayPal if additional shipping is required.

 

 

Security Measures

The security of our shoppers is paramount so we proudly partner with PayPal to securely process credit card payments. It is important to note that we never receive your credit card information. 

 

 

Online Return Policy

PeekABoo3D strives to provide our customers with the highest quality merchandise and a fabulous shopping experience. If you are not completely satisfied with your on-line, non-custom item, you may return it, for a refund, exchange, or store credit within 15 days from the date received. Returned items must be unused and in their original condition. Clothing items must not have been worn and tags must be attached. Oversize items may require a nominal restocking fee. Upon receipt of your approved return, SugarBabies will issue a refund, store credit, or ship the item you selected in exchange.

 

Custom-designed items, personalized items, and other made-to-order items require payment in full upon order, and cannot be returned or exchanged. Items that are custom, personalized or made-to-order are sometimes but not always noted in either the product description.

 

Ship returns to:

PeekABoo3D, 10215 Southpoint Pkwy, Fredericksburg VA 22407, United States

 

 

Unfortunately, we cannot refund shipping costs. Return shipping costs are the responsibility of the customer.  This also applies to orders that have qualified for free shipping.

All custom or special order items are final sale.

All seasonal items are final sale.

 All sale items are final sale.

 

In-Store Exchange Policy

We gladly accept merchandise purchased in store for exchange or store credit only. Merchandise must be in original condition with tags attached.

 All custom or special order items are final sale.

 All seasonal items are final sale.

 All sale items are final sale.